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FAQ

2020-07-02

Q1. About the quality?

With latest laser source lifespan over 100 000 hours.
Many customers said they are happy with our laser machines when we do client review after 1~2 years.
As the vendor of SIEMENS, DOOSAN, SGD Pharma, we are keeping superior quality with reliable after 
service all the time.

 

Q2. What is a fiber laser marking machine for?

Fiber laser marking machine is mainly used for marking and engraving metal materials, such as stainless steel,
aluminum, brass, copper, titanium etc. Of course, it can also mark some plastics.

 

Q3. About consumables and operation cost?
Our fiber laser machines have no consumables and operation cost. You can use it for years without maintenance.
Before send the machine to you, we will test it well. Marking software come with the CD, 2 boxes testing cards 
for free. 

 

Q4. What watts of fiber laser should I choose?
It depends on if you do depth engraving. If your main works do not need depth or just need a little depth, such as
0.01-0.1mm, then 20w is good enough, quick and easy. If you do depth engraving a lot or you will do the depth
engraving a lot in future, then you can consider 30w, for same depth engraving, of course 30w will be quicker than
20w. There are also 50w, 70w etc. For most customers, 20w and 30w are good enough.

 

Q5. About training and service?
Most new users can learn to operate the machine about 30 minutes with the user manual and operation video.
We also provide online training via TeamViewer, Skype, WhatsApp etc. If you need, I'll teach you operate it step 
by step online.

 

Q6. About payment and the shipping?
Shipment: Standard Machine leadtime 3~5 working days after received payment.
Payment: 100%  to be prepaid before production.
                 Or 30% to be prepaid before production, 70%  before shipment.

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